Privacy Policy

This privacy policy sets out how Apxcel Freight Services Ltd uses and protects any information (data) that you may give to us.
Apxcel Freight Services Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified then you can be assured that it is relevant to our relationship with you, will be used appropriately and only in accordance with this privacy statement.

What information we collect:

We collect Information that you voluntarily provide to us when you express an interest in obtaining information
We may collect and hold the following information:
Personal Contact details like Name, Contact and E-mail address and Import / Export Support Business Contact details like Company Name, Address (Location), Company contact, Company Email
We collect individual job details, which in supports the above, which that will include details of the Consignments Like shipping liner, Port details, Delivery address including the Contact details.
Whatever data we collect will be relevant and appropriate to the business

What we do with the information we gather:

We use your information collected through our website for a business purpose described below.
We may use your information to provide you with the requested service.
As a business, we require this information to understand your needs and provide you with a service in our role as your Freight Forwarder / Customs Broker.
We have a legal duty to exercise due diligence to ensure the Safety / Security of the Revenue & Logistics Chain as well as to our Staff and the Public in general. As required, we will therefore use relevant sources of information or procedures to validate the information we receive. This may include credit-checking Agencies, Search Engines, Web sites and any other appropriate sources.
Your information may also be supplied to our sub-contractors to allow them to complete their task. It may also need to be supplied to relevant third parties and statutory bodies such as Customs, Port Authorities, Shipping and Airlines. Whatever the information we supply to these companies will be relevant to the business in hand and our safety, security, and statutory obligations
Your information may be used internally to improve our products and services.
We may use your information to request feedbacks and contact you about your use of our website and services
We may periodically send promotional offers for our new products and special offers or other general information, which we think that you may find interesting and relates to business by using the contact details, which you have provided.
Your information will never be sold to third parties for their sales / promotional purposes

Security

We are committed to ensure that, the data what we collect will be secure. In order to prevent loss of data, we have suitable Electronical and managerial procedures to safeguard your data collected in our website. We keep your data confidentially except where disclosure is required by law. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet can be guaranteed to be secure, so we cannot promise or guarantee that hackers or other unauthorised third parties will not be able to defeat our security and improperly collect or modify you information. Although we will do our best to protect your data to be secured.

Record keeping / Disposal of Data
We will secure your data information for no longer than is necessary as defined by HMRC, VAT and audit obligations. After that, Data will be safely stored or backed up and deleted in line with our Documents / Records Procedures.

Do we Make Updates to this Policy?
Yes, we will update this policy as necessary to stay complaint with relevant laws.

How can you contact us about this Policy?
If you have questions or comments about this policy, You may email us at info@apxcel.com or by post to:

Apxcel Freight Services Ltd
Suite 12a, 3rd Floor
Vista Business Centre 
Salisbury Road Hounslow
TW4 6JQ
United Kingdom

Web Site

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree the cookie helps analyze web traffic or lets you know when you visit a web site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
As mentioned above, we will not sell or distribute your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to Apxcel Freight Services Ltd. 2 Bath Road, Hounslow TW3 3HJ.
If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Apxcel Freight Services Ltd may change this policy from time to time by updating this page and publishing it on our web site www.Apxcel.com. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 09th September 2021.